Xero PSG Vendor Checklist: What To Compare Before You Sign
A Xero PSG vendor checklist helps an SME compare more than the quotation and expected grant support.
The real question is what your business will receive after implementation: a suitable Xero setup, reliable workflows, practical training and enough support to keep the system working.
A lower-priced package may cost more later if migration, GST configuration, training or post-go-live support is missing.
Complete The Official PSG Checks First
Before comparing implementation details, confirm that the proposed solution and vendor match the official PSG listing.
PSG support is subject to eligibility, approval and the prevailing programme conditions.
The business should confirm:
- The exact vendor and solution package in the official directory.
- The implementation scope covered by the listed package.
- The project price and eligible cost stated in the quotation.
- Which optional services must be paid separately.
- That the quotation is addressed to the correct legal entity.
- That no contract is signed and no payment or deposit is made before application submission.
- That the company will submit and manage its own application through the Business Grants Portal.
Xero PSG Vendor Checklist: Nine Areas To Compare
1. Written Setup Scope
The proposal should clearly state what will be configured.
- Organisation and financial settings.
- Chart of accounts.
- GST setup where applicable.
- Bank-feed connections.
- Invoice and bill settings.
- User access and permissions.
- Reports included.
2. Data Migration
“Migration included” does not always mean all historical information will be moved.
- Which periods are included?
- Will contacts be migrated?
- Are unpaid invoices and bills included?
- Will transaction history be imported?
- Who prepares the source data?
- How will balances be checked?
3. Bank Feeds And Reconciliation
Connecting the bank feed is only the beginning.
- Which bank and payment accounts are included?
- How will the starting balance be confirmed?
- Will suitable bank rules be configured?
- Who handles reconciliation?
- How are exceptions investigated?
4. GST Configuration
For a GST-registered business, common transactions should be configured and tested.
- Registration details and effective date.
- Sales and purchase tax defaults.
- Deposits, refunds and credit notes.
- Imports or overseas services where relevant.
- Responsibilities for GST review and filing.
5. Practical Training
Training should match what each user needs to do after handover.
- Who will be trained?
- How many sessions are included?
- Will your own workflows be used?
- Are recordings or guides provided?
- What tasks should users perform independently?
6. Post-Go-Live Support
Confirm what happens when the business begins using real transactions.
- Length of the support period.
- Communication channel.
- Expected response time.
- Number of support sessions.
- Problems included in support.
- Items charged separately.
7. Reports And Owner Review
The owner should understand what reports will be available and when they can be relied on.
- Profit and loss.
- Balance sheet.
- Outstanding customer invoices.
- Outstanding supplier bills.
- Bank and cash information.
- Tracking reports where suitable.
8. Responsibilities And Exclusions
Vague responsibility creates delays and disagreement.
- Work completed by the vendor.
- Information provided by your team.
- Project dates and dependencies.
- Excluded services.
- Charges for additional work.
- What happens when information is late.
9. Completion And Claim Documents
Ask what information the vendor will provide after implementation.
- Correct invoice for the approved package.
- Evidence of implementation or deployment.
- Payment documentation requirements.
- Training or completion records where required.
- Documents supplied for the claim.
- Claim responsibilities retained by your company.
What “Support” Actually Means
Support can mean very different things between vendors.
One package may include help using Xero’s features. Another may include workflow troubleshooting or corrections connected to the implementation.
Basic software support may not include:
- Correcting bookkeeping entries.
- Reviewing GST treatment.
- Changing the chart of accounts.
- Interpreting financial reports.
- Preparing management forecasts.
- Retraining new staff.
Ask for these boundaries in writing before comparing prices.
What The Owner Should Receive After Go-Live
The owner does not need to personally perform every accounting task.
However, the implementation should make it clear:
- Who raises invoices.
- Who enters supplier bills.
- Who reconciles bank transactions.
- Who investigates unusual balances.
- When the records are ready for review.
- Which reports the owner should examine.
During monthly Money Day, the owner should be able to review areas such as:
- Current bank balances.
- Overdue customer invoices.
- Upcoming supplier and payroll commitments.
- Major movements in revenue and expenses.
- Whether profit is improving or weakening.
- The financial issue requiring action next.
This is different from expecting the owner to reconcile or review every transaction personally each week.
Three Questions To Ask Before You Sign
What Will My Team Be Able To Do After Handover?
The answer should describe practical tasks rather than simply saying that training is included.
What Happens When The Numbers Look Wrong?
Find out whether the vendor will help investigate the implementation workflow or only explain how the software feature works.
What Is Excluded?
Clear exclusions help you compare quotations fairly and reduce the risk of paying again for work you assumed was included.
Quick Xero PSG Vendor Checklist
What Good Looks Like After Implementation
A completed project should leave your business with more than an active Xero subscription.
The Team Knows Its Responsibilities
Users understand who enters, approves, reconciles and reviews each area.
The Records Stay Current
Invoices, bills and bank transactions do not accumulate until a stressful month-end exercise.
Reports Are More Reliable
Management knows what work must be completed before relying on the financial reports.
The Owner Knows What To Review
Monthly Money Day has a clear purpose rather than becoming another meeting filled with unexplained numbers.
Common Questions About Xero PSG Vendors
Should I select the vendor with the lowest price?
Does PSG approval guarantee the implementation will suit my business?
Can I pay a deposit before applying?
Can the vendor submit the PSG application for my company?
Does migration include all my historical transactions?
Should the vendor give me a weekly owner routine?
The Xero PSG Vendor Checklist Takeaway
Do not select a provider by looking only at the grant-supported price.
Compare:
- What will be configured.
- What data will be migrated.
- How users will be trained.
- What happens after go-live.
- Which support problems are included.
- What your business remains responsible for.
Official references: Enterprise Singapore PSG guidance • PSG Solutions Directory
Related: Xero Setup Singapore • Xero Support Singapore • Xero Accountant Singapore • Profit-Ready by CFOSg™
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